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Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process. Please follow the steps below to initiate a return:

  1. Contact our customer service team within 30 days of receiving your order to request a return authorisation. Please do not send your item before you’ve received the return authorisation.
  2. Ensure the item is in its original condition, unworn, unwashed, and with all tags attached. In the case of Wearable Alert Buttons and Personal SOS Alarms that can be worn on the wrist, test fitting the wristband is acceptable. However, we kindly request that items not be worn or used beyond this, as we will be unable to accept such returns for health reasons.
  3. Pack the item securely in its original packaging.
  4. Ship the item back to us using a trackable shipping method. The address will be provided with the return authorisation.

Refunds

Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. If the item was delivered, any delivery fees paid are non-refundable.

Subscriptions

If returning an item that was used in conjunction with an ongoing subscription, please remember to cancel the subscription to avoid future charges. Please note that refunds are not applicable to subscription fees; cancellations will only prevent future payments.

Simply visit the My Account page on our website to manage your subscription.

Exchanges

Unfortunately, we do not offer direct exchanges. If you would like a different size, colour, or item that we sell, please follow the return process for a refund and place a new order on our website.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at customerservice@orisent.com.au or phone us (+61 2 9011 7171).


Please note that this refund policy is subject to change without prior notice.